Insurance FAQs

How do I verify my insurance?

To verify your insurance, please contact our team of dedicated addiction treatment specialists at (808) 775-0200.

How much does rehab cost?

The cost of treatment at Exclusive Hawaii Rehab is determined by two factors. The first element is verifying that your insurance will cover your program. Next, the cost of treatment will depend on whether you choose a private room, a private suite or a shared room.

Room options at Exclusive Hawaii Rehab:

A private room for 30, 60, or 90 days
A private suite for 30, 60 or 90 days
A shared room for 30, 60, or 90 days

Before the start of your program, we provide information with a detailed breakdown of the elements of our holistic process when you start the admissions process. If you have questions, please call us today to learn more about treatment approach and program fees – (808) 775-0200

Does Hawaii Exclusive Rehab accept insurance?

Exclusive Hawaii Rehab accepts out-of-network and private pay insurance from most major insurance companies. You can verify your insurance benefits through our insurance specialist. We require payment upfront for our program for individuals with private pay insurance. After completion of the program, your insurance will approve and process a claim in accordance with your benefits for residential addiction treatment and then reimburse you.

General FAQs

What does the Exclusive Hawaii Rehab facility look like?

Exclusive Hawaii Rehab is located on a 30-acre private, ocean-front property with a spacious private estate. Our facility is perched on the ocean cliffs of the Big Island of Hawaii’s Hamakua Coast. We are a small, private, eight-bed facility, which enables us to customize a treatment program for each client. Inside our facility, the aromas of chef-prepared gourmet meals accompany an incredible oceanfront environment that sets the tone for your transformative recovery experience at Exclusive Hawaii Rehab. Our luxury accommodations are designed with your comfort in mind.

To get the full picture of our stunning residence known as Hale Maluhia (House of Peace), please navigate to the Tour page of our website.

How much freedom will I have? Will I be able to use my cell phone and laptop?

We offer premier accommodations at Exclusive Hawaii Rehab. We allow access to the internet via laptops, cellphones, or other devices to help you maintain your life through your recovery journey. To maintain a healthy balance, internet use is determined by each client’s specific needs. The key is to not interfere with the program’s delivery or with the client’s process. We encourage clients to communicate with friends and family for therapeutic reasons during the program. This will allow you to learn how to handle triggers and navigate your emotions in real-time with support next to you. Keep in mind however that there may be certain times when your program director may call for a media-free day. This is decided based on the needs and best interests of each individual.

Can my friends or family visit me?

Yes, friends and family are allowed to arrange visits with you at the facility. We highly recommend that loved ones visit at least once during the program; family therapy is part of most of our patient’s treatment programs and your family will participate in an intensive therapy session with you. During therapy sessions, we provide guidance to resolving issues between you and your loved ones. We work on building a strong support system for one another when you leave the program.

We allow medically-approved outings with family and friends during our stay, but please keep in mind that we are bound by our licensing to administer a urine test when you return to the residence. Due to our zero-tolerance program, urine drug screening tests must be free and clear of all substances or you will not be permitted back to the residence.

What is the admissions process like? How soon can I come?

Clients are admitted on a first-come, first-served basis; a non-refundable program deposit is required to start the intake and admissions process. When a room becomes available, it takes 24 hours for intake for Hawaii locals. For clients traveling from elsewhere, intake will take 48 hours depending on the client’s situation. Our admissions process begins with a phone interview to minimize paperwork prior to coming to treatment.

Hilo International Airport is the nearest airport to Exclusive Hawaii Rehab. It is best for clients to arrive Monday through Friday between 9 AM and 1 PM. This is due to the need for blood work required for our medical director to assign your detox protocol. Due to the hours the lab is open, we do not complete admissions during the weekends.

Please call us at (808) 775-0200 or email to learn more about the admission process.

What are your credentials and are you licensed?

Our facility is licensed by the State of Hawaii, Department of Health as a special treatment facility, as well as by Hawaii’s Alcohol and Drug Abuse Division (ADAD). We were awarded a three-year accreditation by the renowned Commission on Accreditation of Rehabilitation Facilities. This is the highest level of accreditation they present to treatment facilities. We work continuously to improve and expand our treatment services. We are leaders in holistic treatment solutions for substance abuse. We are excited and dedicated to growing our development in the field.

Can I bring my pet?

Due to health and safety restrictions mandated by the State of Hawaii, and our Center’s governing policies, we do not allow any pets at the Center.
Please contact us regarding our policies for Registered Service Animals as defined by the ADA.

Can I come for less than 30 days?

We strictly adhere to a 30-day minimum for all clients at Exclusive Hawaii Rehab. We have worked in the addiction treatment program long enough to understand that it takes a minimum of 30 days to be receptive to everything we teach you. Even in our 30-day program, it may be hard to retain the curriculum. If there is space available, we encourage all clients to extend their stay after experiencing the program for a few days.

Experience True Healing

Our deeply-caring staff and the surrounding natural beauty offer an unparalleled healing experience.

Treatment FAQs

What is the difference between 12-step and non 12-step treatment?

Twelve-step recovery programs ask participants to admit that they are powerless over their addiction and give themselves over to a higher power.  They also believe that once a person has become an addict they will always be an addict, recovery is a form of remission from an incurable disease.  This type of program has helped many people overcome substance abuse while others are seeking something different.

Non 12-step recovery at Exclusive Hawaii Rehab is non-secular in nature and encourages people to discover the strength within themselves to control their substance abuse.  We seek to understand the underlying causes of addiction rather than seeing the addiction itself as the center of the person’s difficulties. We help people heal from past trauma, cultivate greater self-awareness, and discover a new more empowered way of living.

What treatment methods does Exclusive Hawaii Rehab use?

Our diverse range of treatment methods is a big part of what makes Exclusive Hawaii Rehab unique.  We believe that true recovery can only occur when the deeper underlying factors behind addictive and self-destructive behaviors are explored and healed.  The root causes of disease can stem from the body, mind, or spirit so treatment addresses the whole person on all of these levels. 

We rely on methods that guide clients on a journey of self-exploration and allow a new perspective to emerge.   Treatment methods you may experience at Exclusive Hawaii Rehab include trauma informed therapy, person-centered therapy, claiming a life purpose, life contract therapy, mission therapy, art therapy, experiential therapy (surfing, hiking an active volcano), EFT (neural tapping), Stimulus Belief Response, nature immersion, redefining self narrative, dietary therapy, nutritional supplementation, yoga, massage, craniosacral therapy and traditional Hawaiian therapies like Ho’Oponopono.

How long does treatment last?

Exclusive Hawaii Rehab’s unique addiction treatment program is designed as a 30-day retreat.  Anyone can add additional time to their program by purchasing an additional 30 days.  Ultimately clients stay with us for 30, 60, or 90 days. 

Do I have to sit through long lectures?

Treatment at Exclusive Hawaii Rehab does not follow a lecture-style format. Our program emphasizes experiential therapy and nature is our classroom.  We believe change must be embodied, not simply conceived of in the mind. During your stay, you will participate in small group therapy sessions where you will listen to others’ thoughts and experiences; however, these sessions are interactive, engaging, and never boring. 

Do you offer holistic treatments like bodywork and exercise?

Yes, at Exclusive Hawaii Rehab holistic treatment modalities like exercise and bodywork are important aspects of our program. You will also receive one bodywork session per week which could include massage, craniosacral therapy, structural integration, and Reiki (by request).  Anyone who would like more of these treatments may purchase additional sessions and add them to their program. Yoga, fitness, and exercise classes are included as part of our program.  Island excursions also provide opportunities for exercise in the abundant natural beauty of Hawaii.  

Detox FAQs

Do you offer detox at Exclusive Hawaii Rehab?

Yes, we do offer detox at Exclusive Hawaii Rehab.  Rest assured that your safety is our number one priority during detox. Upon arrival, you will go through a detailed intake and assessment process so that our medical and naturopathic doctors will have all the information they need to design a personalized detox protocol just for you. Your detox and withdrawal symptoms will be managed by our medical director on a daily basis. Our doctors and nurses will closely monitor your comfort level and any withdrawal symptoms to ensure the process is as comfortable and painless as possible.  We use a slow tapering off schedule designed for each individual by our doctor to ensure that you safely adjust to biochemical changes that occur during this time. Your detox protocol will be updated and adjusted as needed. Detox at Exclusive Hawaii Rehab also includes holistic therapies like supplementation with vitamins, minerals, and herbs to support the body’s natural detoxification pathways. We know that many people are very concerned about detox and that it can be uncomfortable. We want you to know that we are totally committed to supporting you through detox and doing everything we can to make the process as safe and easy as possible.

For anyone requiring an acute detox, we will transfer you to either North Hawaii Community Hospital or Hilo Hospital so that they can monitor you in a hospital setting until your withdrawal symptoms have subsided.

Should I detox before I arrive?

Attempting to stop using a substance on your own, without medical supervision, could be dangerous.  For this reason, we do not recommend detoxing before you arrive. When you register to attend Exclusive Hawaii Rehab, we will provide you with detailed information on how to prepare for treatment.  These instructions will be individualized for your unique needs and situation.  

Experience True Healing

Our deeply-caring staff and the surrounding natural beauty offer an unparalleled healing experience.

Exclusive Hawaii Rehab FAQs

Are You Fully Licensed And Accredited?

Exclusive Hawaii is licensed by the State of Hawaii’s Department of Health as a special treatment facility. We are also licensed by the state’s Alcohol and Drug Abuse Division and we were awarded a three-year accreditation by the renowned Commission on Accreditation of Rehabilitation Facilities. This is the highest level of accreditation offered to treatment facilities.

Do You Offer Transportation To And From Appointments?

Yes, we’ll take you where you need to go as needed.

Do Rehabs In Hawaii Have Doctors And Nurses On-Site?

People who are dependent on drugs can experience painful or life-threatening withdrawal symptoms when they stop using them. Many so have co-occurring mental health disorders or medical issues. Therefore, many facilities utilize medical professionals to monitor patients going through withdrawal. We have medical and naturopathic doctors and nurses at Exclusive Hawaii Rehab.

Do You Offer An Alumni Or Aftercare Program?

Aftercare is an important part of recovery. While rehab will help you to become sober, it may not be enough to help you to maintain your sobriety when you return home. That’s why we’ll work with you to develop a discharge plan before you leave our facility. This will help you to reintegrate into society while staying away from drugs and alcohol. Even if you don’t live locally, we’ll help you to find ongoing support in your community.

Can Exercise And Calisthenics Be Done At Exclusive Hawaii Rehab?

We offer a variety of holistic treatments including exercise, yoga and bodywork. Bodywork sessions can take the form of massage, craniosacral therapy, structural integration, and Reiki. One session per week is complementary but you can purchase additional sessions if you desire.

What Makes Exclusive Hawaii Rehab Stand Out?

We don’t focus on your addiction; we focus on you as a person. Since you’re more than your addiction to alcohol or drugs, we treat the whole person. We work with you to identify and address the underlying cause of your addiction. EHR is staffed by compassionate and highly-trained professionals who want each client to realize their potential and go on to live a fulfilling life. Our serene and private location is also ideal for healing and rejuvenation.

Can I Take My Prescriptions During Treatment At EHR?

We will review all the medications you’re currently taking when you arrive at our facility. If the medicines you’re taking are deemed necessary, you will be allowed to continue taking them. However, we typically don’t allow narcotics, open bottles of medication or supplements, or medicines containing alcohol.

What Kind Of Clothes And Items Should I Pack For Hawaii Rehab?

We’ll provide you with a list of what you should bring. However, you’ll need at least a week’s worth of comfortable clothing suitable for the climate. You should bring modest swimwear, comfortable sleepwear, gym clothing. Alcohol-free toiletries and your usual personal hygiene supplies will also be required. Avoid revealing clothing and clothing with offensive words or images.

How Often Will I See The Doctor or Therapist?

You will see the doctor and therapist based on your treatment plan and the level of care you’re receiving.

What Kinds of Substances Are Treated At Exclusive Hawaii Rehab?

We treat substance abuse involving:


  • Alcohol
  • Heroin
  • Cocaine
  • Methamphetamine
  • Designer drugs
  • Valium, Xanax, Ambien, Lunesta, and other depressants
  • Percocet, Vicodin, Roxanol, and other prescription opioids
  • Ritalin, Concerta, Dexedrine, Adderall, and other prescription stimulants
  • Other addictive drugs

What Holistic Therapies Do You Offer?

We offer several treatment methods including:
  • EMDR
  • Art therapy
  • Experiential therapy, including surfing and adventure therapy
  • Nature immersion
  • Dietary therapy
  • Yoga therapy
  • Traditional Hawaiian therapies such as Ho’Oponopono.

How Long Does Drug and Alcohol Rehab in Hawaii Last?

Rehab programs vary in duration. At Exclusive Hawaii Rehab, we offer a 30-day retreat since this is the minimum amount of time it takes to understand and retain our curriculum. Clients can add more time by enrolling in another 30 days, so some people stay with us for 60 or 90 days.

Does Insurance Cover Addiction Treatment at Exclusive Rehab Hawaii?

Yes, health insurance companies are required to cover substance abuse treatment. However, each policy is different. We accept both out-of-network and private pay insurance from all major insurers. Please note that we require upfront payment for clients with private pay insurance. After your complete your treatment program, the insurance company will approve and process your claim and reimburse you. To verify your insurance, call our dedicated addiction treatment specialists at (808) 775-0200.

What Are Accommodations Like?

We are a luxurious eight-bed facility located on a private 30-acre ocean-front property. You can choose between private and shared rooms. We prioritize the comfort of our clients and we offer chef-prepared gourmet meals.

Is My Treatment Private And Confidential?

Details of your diagnosis and treatment are protected by HIPAA laws and regulations. While certain information may need to be disclosed to your insurance company, we won’t discuss your health with anyone without your permission. We won’t even reveal your personal information to your family.

Where Are You Located In Hawaii?

Exclusive Hawaii Rehab is located on the ocean cliffs of the Big Island of Hawaii’s Hamakua Coast. You’ll find us at 31-631 Old Mamalahoa Hwy, Hakalau HI 96710.

What Levels Of Care Does The Exclusive Hawaii Rehab Offer?

We specialize in inpatient rehabilitation for individuals who want luxury, exclusivity, and privacy during their treatment and recovery. Even though we’re a treatment facility, we offer all the amenities of a wellness retreat.